Frequently asked questions

1. About concerts and events

1.1. How can I buy tickets for concerts?
Tickets can be purchased online at our website www.koncertkupols.lv . The number of seats is limited, so we recommend purchasing tickets in advance.

1.2. Can tickets be reserved but paid for later?
No, tickets are only confirmed after payment is made. This ensures fair access for all interested parties.

1.3. Is it possible to return or exchange tickets?
Tickets are non-refundable or non-exchangeable, except in the event of a rescheduled or cancelled event. Tickets may be transferred to other persons. For more information, see our Ticket Purchase Terms .

1.4. How do I find out about upcoming concerts?
Visit our Concert Calendar or sign up for email updates

2. About the venue and additional services

2.1. Do concerts take place in the rain?
Yes, our dome-shaped structure ensures an enjoyable event experience in any weather.

2.2. Is there a catering service available on site?
Yes, at many concerts we offer VIP seating at tables with snacks, and we also offer a country cake at almost every concert. Please read the concert's "What to Expect" section carefully before purchasing your tickets.

2.3. Is there a hot tub or sauna available? Yes, we offer the opportunity to relax in our hot tub and sauna on the water. Please book these services in advance, as the number of places is limited. See information in the Camping section .

2.4. Is parking available?
Yes, there is free parking on site for our guests.

3. About purchasing tickets and gift cards

3.1. What payment methods are available?
We accept payments by credit card, debit card and Internet banking. The payment system is secure and easy to use.

3.2. Can I buy tickets as a gift?
Yes, we also offer Gift Cards , which are valid for 2 years from the date of purchase and can be used for all of our concerts or additional services.

4. For visitor convenience

4.1. Can I bring my own drinks or snacks?
Unfortunately, your own drinks and snacks are not allowed. Choose concerts with VIP seating and included snacks. A welcome drink is provided at every concert.

4.2. Can children participate in the event?
Yes, children under 6 years of age can attend concerts for free (without a separate seat). Teenagers can stay in the campsite area for free without a seat at the concert.

4.3. Are there any amenities available on site?
Yes, ToiToi bio-toiates are located in our territory.

4.4. What to do if your husband doesn't like concerts? Let your husband bring his fishing rods, we catch fish well. You can fish from the shore throughout the camping area.

Become a member of our Friends Club!

Attend 3 concerts and automatically get a 10% discount on future concerts, birthday surprises and even more benefits.

Concert Dome Loyalty Program: "Friends Club"

Benefits are valid for 24 months or until you reach the next level. Concerts count over a 2-season period. Gift card purchases do not count.

1. Concert Friend

  • Attend 3+ concerts
  • 10% discount on your next concert
  • 15% birthday discount

2. Patron of Music

  • Attend 5+ concerts
  • 15% discount on future concerts
  • 20% birthday discount
  • 6th concert: discount up to 50%

3. Elite Guest

  • Attend 10+ concerts
  • 20% discount on tickets (for a 24-month period)
  • 25% birthday discount
  • Reserved table at all concerts
  • 11th concert: discount up to 50%

Join the Friends Club by attending your favorite concerts and getting special benefits! 🎉

Program rules

✅ Benefits are valid for 24 months or
until reaching the next level.

✅ Concert Friend keeps theirs
benefits for 24 months or until he becomes a Music Patron.

✅ Music Patrons keep their
benefits for 24 months or until he becomes an Elite Guest.

✅ Elite Guest keeps their
benefits for a full 24-month period.

✅ Discount rules for the 6th and 11th concerts:
The discount is valid for all ticket purchases at once, if the tickets are purchased
loyalty member. 50% discount on seats or 30% discount on VIP seats, which includes
snacks.

✅ Birthday discounts:

  • Concert Friend: 15%,
  • Music Patron: 20%,
  • Elite Guest: 25%.

Discounts do not stack.

In case of any confusion...

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